We provide two levels of Email based support, the highest level is a paid for service which guarantees a 72 hour response to any issue and priority in our support queue. The standard level comes for free and is offered on a "best-efforts" basis, this means there are no guarantees about response time and we may withdraw any help if the issue starts to involve other pieces of infrastructure or goes beyond the specifications of the EPS.

We do not offer telephone based support because our products simply don't need it. Our products consistently show themselves to operate reliably, and the few support requests we receive are focused mainly around performing product upgrades or the changes to other systems in the environments in which our products have been operating. We therefore took the decision not to operate a phone based support system to ensure our customers do not incur charges for services which they do not need.

To obtain support contact your account manager, or use the contact form on this site.